Shipping and Returns
RIADA CONCEPT ONLINE STORE SHIPPING & RETURNS POLICY
Shipping is $15 flat-rate Australia wide.
- In accordance with the Australian Consumer Law, we will refund any purchased item that is faulty provided that the item is returned and received within 14 days after the items have been delivered. The items must also still have the original swing tag attached and must not show any sign of wear. We only accept returns that are either faulty or wrong colour/size/item (it must differ from confirmed online order). Please note that every sold online item is carefully examined prior to shipment. In this process, photographs are taken to document the integrity of our product. Please note that we do not refund items based on the reason of ‘change of mind’. Refunds will be credited to your original method of payment within 7 days of us receiving the item and refund being approved. Please note that shipping charges may apply.
- Online returns and exchanges may be accepted in our store upon presentation of your Tax Invoice. Please note that due to the fact that many of our items are imported season sensitive limited editions, returns and exchanges that are not covered by the parameters of paragraph one, will be reviewed on a case by case evaluation.
- Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Please note that we are do not process returns due to any inconvenience related to delivery methods/times/services providers.
- Our delivery capacity for our online store returns is strictly Australia only. We do not ship internationally.
- Any credit card transaction fees including but not limited to foreign currency conversion fees are the responsibility of the customer.
- Shipping fees are non-refundable.
- To return an item from our online store, kindly email your request to firstname.lastname@example.org within 5 business days from the delivery date including your original Tax invoice, the original e-mail address that you used to complete the purchase, list the item to be returned and the reason for the return/exchange. Please allow 5 business days for the processing of your return items. After our internal evolution, should your return/exchange be approved, you will receive an email confirming the processing of your return/exchange and instructions on how to send the order back to us.
- SALE returns and exchanges are only accepted if they are covered by the parameters of paragraph one.