Shipping and Returns
At RIADA CONCEPT we ship all our orders from Woollahra, NSW. Please make sure your shipping information is correct at time of purchase, once your order is placed we are unable to make changes. Please allow up to 1 business day for order dispatch.
FREE IN STORE PICK UP
At RIADA we offer a Free In Store Pick Up service. Once you have placed your order, you will receive a confirmation email notifying you that your order is ready to be picked up from the RIADA CONCEPT Store. Please bring proof of purchase to:
Shop 1 & 2, 118-122 Queen St
Woollahra NSW 2025
(02) 9327 2999
Shipping: $15 flat-rate Australia wide.
Please allow up to 1 business day for order dispatch. We ship via Australia Standard Post. Once your order has been shipped you will receive a tracking number via email. Please allow up to 4 business days for delivery (remote and rural areas may take longer).
Please note we DO NOT ship internationally at this stage.
Please choose your items carefully as we DO NOT REFUND, EXCHANGE or RETURN on SALE items, unless faulty. For more information please read our policy below.
RIADA CONCEPT ONLINE STORE SHIPPING & RETURNS POLICY
- In accordance with the Australian Consumer Law, we will refund any purchased item that is faulty provided that the item is returned and received within 14 days after the items have been delivered. The items must also still have the original swing tag attached and must not show any sign of wear. We only accept returns that are either faulty or wrong colour/size/item (it must differ from confirmed online order). Please note that every sold online item is carefully examined prior to shipment. In this process, photographs are taken to document the integrity of our product. Please note that we do not refund items based on the reason of ‘change of mind’. Refunds will be credited to your original method of payment within 7 days of us receiving the item and refund being approved. Please note that shipping charges may apply.
- Online returns and exchanges may be accepted in our store upon presentation of your Tax Invoice. Please note that due to the fact that many of our items are imported season sensitive limited editions, returns and exchanges that are not covered by the parameters of paragraph one, will be reviewed on a case by case evaluation. We do not offer refunds, returns or exchanges on SALE items.
- Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Please note that we are do not process returns due to any inconvenience related to delivery methods/times/services providers.
- Our delivery capacity for our online store returns is strictly Australia only. We do not ship internationally.
- Any credit card transaction fees including but not limited to foreign currency conversion fees are the responsibility of the customer.
- Shipping fees are non-refundable.
- To return an item from our online store, kindly email your request to firstname.lastname@example.org within 5 business days from the delivery date including your original Tax invoice, the original e-mail address that you used to complete the purchase, list the item to be returned and the reason for the return/exchange. Please allow 5 business days for the processing of your return items. After our internal evaluation, should your return/exchange be approved, you will receive an email confirming the processing of your return/exchange and instructions on how to send the order back to us.
- SALE returns and exchanges are only accepted if they are covered by the parameters of paragraph one. We do not accept returns, exchanges or allow refunds on SALE items.